Company Profile
NW Hamilton Insurance Services Ltd. was incorporated on 27 October 1999 and licensed under the Insurance Ordinance 1989 on 17 November 2000 as an Insurance Agency and Brokerage firm in the Turks and Caicos Islands.
The company commenced operations on 2 April 2001.
The president & CEO, and principal owner of the company is Norman W. Hamilton. Mr. Hamilton is a Turks and Caicos Islander who has over 20 years experience in the insurance industry in the Turks and Caicos, and the United States where he started his career in 1986 as a Florida licensed Commercial Insurance Adjuster. Mr. Hamilton holds a Bachelors Degree in Business Administration. He is assisted in the management of the firm by a professional and competent staff.
NW Hamilton Insurance Services Ltd., located at Suite # 3, The Arch Plaza, Thompson Cove Road, (Corner of Leeward Highway & Thompson Cove Road), Providenciales, Turks and Caicos Islands is the Managing General Agent in the Turks and Caicos Islands for United Insurance Company Limited of Bridgetown, Barbados, West Indies. United is rated A - Excellent by A.M. Best Inc. the worlds premier insurance rating agency, and one of the Caribbean largest and most respected insurers operating in fourteen countries in the Caribbean and Central America. The company markets all classes of general insurances including Property (Private Dwellings and Commercial Property), Accident, Liability, Motor, Marine, and Engineering through United Insurance Company Limited.
NW Hamilton Insurance Services Ltd. are also Agents for Colina Insurance Ltd. Colina Insurance is the largest Life & Health Insurance Company in the Commonwealth of the Bahamas with operations in the Cayman Islands and the Turks and Caicos Islands. Noted for its strength and commitment Colina Insurance Limited is an industry leader that prides itself on maintaining an AM Best Inc. rating of A-(Excellent). Through Colina, NW Hamilton offers customers across the Turks and Caicos Islands individual and group Life & Health, and Annuities products backed by unsurpassed service.
The company also brokers specialty insurances such as Aviation Hull & Liability, Professional Indemnity and Director & Officers Liability, and Marine (commercial) through Lloyd’s of London and other markets.
In addition to its main office in Providenciales, NW Hamilton Insurance Services Ltd. provides services in Bottle Creek, North Caicos, and is represented in Grand Turk by V & G Services, located at Hibiscus Square, Pond Street, Grand Turk.
NW Hamilton Insurance Services Ltd is insured at Lloyd’s for their professional liability (errors and omissions) up to US$1,000,000.00.
Mission Statement
To build a sustainable company by providing dependable services, sound solutions and advice with the care and integrity that surpass the expectations of our customers and enhance their well-being while increasing shareholders’ value and profitability.
Vision
To be the acknowledged leader and preferred provider in the Turks and Caicos Islands of insurance and financial services that speak to our customers’ needs. We are guided by our commitment to our customers and the responsibility of corporate citizenship; doing our part to develop and improve our communities and our country. Our employees are our most important asset and as such we support employee development and foster a work environment that is uplifting and productive.
Values
NW Hamilton is a company with a value-driven culture that guides our conduct and affects how we execute our business transactions daily. Our main values include employment development and accountability, open communication, client satisfaction and good corporate citizenship as we strive for excellence. This platform of firm values will guarantee exceptional satisfaction and the utmost respect from our employees, customers and the community at large.
Employee Development and Accountability
NW Hamilton is committed to employee development. We are fair and respectful to all our employees, and we value their contributions. We recognise that our employees are our most valuable resources. We encourage them to set personal and career goals, and we recognise their achievements. NW Hamilton expects and requires that our employees are accountable for keeping commitments, achieving results, and for their personal behaviour in and out of the work place.
Open Communication
We promise to circulate all necessary information in a timely and transparent manner to employees, customers, and corporate counterparts, while encouraging our clients to openly communicate their wishes in an effort to effectively provide them with the highest quality of service.
Customer Satisfaction
We have fostered a customer oriented culture that sets us apart from competitors, by putting customers’ needs and best interests at the forefront of everything we do, while maintaining the highest level of professional integrity.
Good Corporate Citizenship
We are committed to providing good corporate governance as we adhere to all laws and ethical standards of the industry, while embracing our responsibility to respect employees, customers and the environment of the Turks and Caicos Islands.
Excellence
We strive for excellence in all aspects of our business in an effort to meet and surpass our customers’ expectations; making NW Hamilton the ideal choice for reliable and quality insurance and financial services in the Turks and Caicos Islands.
